Trust Centre

Trust is fundamental to modern infrastructure. VMease helps organisations run private cloud environments with confidence, with enterprise grade security, operational resilience and complete control over where and how their infrastructure is managed.

Sovereign by design

VMease is designed to help organisations retain control over their virtualisation infrastructure through an open, modular architecture built on established technologies and supported by a wider ecosystem of technology providers.

For details of our ownership, jurisdiction, technology supply chain, customer infrastructure control and operational independence, see our Sovereignty and Sustainability Statement.

Product security

VMease provides security capabilities designed to help customers manage access to their virtualisation environments, protect administrative communications and maintain visibility of platform operations.

Available capabilities include role based access control, identity integration, API security, audit logging and encrypted communications. Specific capabilities and configuration requirements are described in the VMease product documentation.

• Role based access control (RBAC)
• Federated identity
• Secure API architecture
• Audit logging of user and system actions
• Encrypted communications
• Secure, signed software distribution
• Incident detection and alerting

Autonomous operations, with you in control

VMease detects issues across hosts, networks and virtual machines and diagnoses their likely root cause. Diagnosis uses a whitelist of read only commands. Any fix is proposed to your engineer, and is only applied automatically where you have approved that category of change.

Information about the optional customer enabled AI triage integration, including the diagnostic information transmitted, is provided in our Customer Enabled Third Party Integrations section accompanying the Subprocessor List.

Platform resilience capabilities

VMease provides functionality that supports resilience in your environment. Actual availability, recovery objectives and data protection depend on your infrastructure, configuration and operating arrangements.

• High availability architecture and infrastructure redundancy
• Automated monitoring and alerting
• Backup integration with per tenant retention
• Disaster recovery, replication and failover support

Continuity and exit

Our approach to operational independence, infrastructure portability and exit planning is described in the Sovereignty and Sustainability Statement.

Compliance and assurance

• Data protection: our Privacy Policy explains how VMease handles personal information as data controller. Our Data Processing Agreement governs processing undertaken on customers' behalf, supported by our Subprocessor List.
• Insurance: information about VMease's applicable professional indemnity and cyber insurance is available to customers during due diligence.
• Regulated customers: we provide relevant product and supplier information to support customers' own regulatory assessments, including where DORA or NIS2 requirements apply.

Sustainability

Our approach to hardware longevity, infrastructure efficiency and environmental responsibility is described in the Sovereignty and Sustainability Statement.

Documents

Contact

For security questions, vulnerability disclosures or trust enquiries, email legal.team@vmease.com.

Version: 1.0 · Published: 28 October 2026