Errors & task states reference

The states a background task moves through, VM power states, and the responses you may see when something is rejected.

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Background task states

State-changing operations run asynchronously: the API queues a task and workers carry it out. Track progress in the Task Manager (top bar).

StatusMeaning
pendingQueued, not yet picked up by a worker
processingA worker is actively carrying out the operation (progress 0–100%)
completedThe operation finished successfully
failedThe operation did not complete; the resource is left in its prior state
cancelledThe operation was cancelled before completion

A task left in processing past the timeout (about 10 minutes) is automatically returned to pending for retry.

Virtual machine states

StateMeaning
runningPowered on
stoppedPowered off
initializingBeing created / provisioned
restartingA start or restart is in progress
stoppingA stop is in progress
hibernatingA shutdown is in progress
terminatingA delete is in progress
terminatedDeleted (soft-deleted)

A VM can be deleted only while it is stopped or initializing.

API responses you may see

CodeWhen it happensWhat to do
400Invalid input — a field failed validation or the request body was malformedCorrect the highlighted field(s) and resubmit
401Your session expiredSign in again; the app attempts a silent refresh first
403Insufficient permissions for the actionAsk an administrator for the required permission — see Permissions reference (click here)
409A conflicting record already exists (e.g. that name or email is taken)Choose a different, unique value
503Could not acquire the operation lockWait a moment and retry — another operation was in flight

When access is denied

  • Navigating to a page you lack permission for redirects you to an Unauthorized screen.
  • Sidebar items you cannot use are hidden rather than shown disabled.
  • The entire Platform section is hidden for non-root accounts.

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