Frequently asked questions

Why is my action stuck on "pending", and where do I see the result?

Most changes in VMease are applied in the background, so the resource shows a pending or in-progress state until the change has finished. The Task Manager on the top bar is where every background operation reports its outcome.

• Open the Task Manager on the top bar and watch the task progress to completed or failed.
• A task left in progress past its timeout is automatically retried.
• See the Errors & task states reference (click here) for the full list of states.

Why can't I see a menu item or page?

The WebUI hides anything your role doesn't have permission for, rather than showing it disabled.

• If something is missing, your role most likely lacks that permission — ask an administrator, and see the Permissions reference (click here).
• The entire Platform section is visible to root accounts only, and is hidden while you are working inside a tenant.

Why can't I delete something?

Some resources can only be removed once they are in the right state, or once nothing depends on them.

• A VM can be deleted only while it is stopped (or still initializing).
• A storage pool can't be deleted while disks are still placed on it.
• A network shared to you from a parent account can't be deleted by you.
• A delete may be queued as a task — check the Task Manager for the outcome.

Why was I signed out?

For security, sessions time out after a period of inactivity. Sign in again to continue — VMease tries to refresh your session automatically before it times out.

Why can't I create a network or a VM yet?

Some resources depend on others existing first.

• A compute quota must exist before you can create a VNet.
• A storage pool must exist before disks or VMs can use storage.
• See Create your first VM (click here) for the full order to follow.